01
Check the product page
Warranty length and coverage are listed on each product (or “as per brand policy” when the brand sets the terms).
SastaGym
Warranty
Coverage is product-specific. We do not invent a single company-wide warranty length — what you see on the product page and invoice is what applies.
Product page is the source of truth
Each catalog item can carry its own warranty field (for example “1 year brand” or “as per manufacturer”). If a product does not list a warranty, assume brand policy only — ask support before purchase if warranty is a deciding factor.
How to claim
Three steps — no fake guarantees
02
Gather order proof
Keep your order number, invoice, and clear photos or video of the fault — not damage from misuse.
03
Contact support
Message us on WhatsApp or through Contact with your order number. We confirm eligibility against the product’s stated terms.
Typically covered
- Manufacturing defects within the warranty window stated on that product
- Brand/manufacturer warranty when the product page says coverage is brand-led
- Transit damage handled under our Returns policy (with packing video)
Not covered
- Normal wear, rust from poor storage, or cosmetic aging
- Damage from wrong installation, overload, or modification
- Missing parts reported long after delivery without proof
- Consumables, hygiene items, or accessories sold “as is” on the PDP
- Any duration or promise that is not written on the product page or invoice
Transit damage vs warranty: If the carton arrives damaged, follow Returns & refunds with a packing video first. Manufacturing defects after safe delivery use this warranty path.
Need help on a live order?
Share your order number and product name. We will confirm what was stated at purchase — we will not invent extra coverage.